Each organization is provided with one designated Photo Day for primary team and individual photographs and one designated Make-Up Day for participants who are unable to attend the original Photo Day.Participants are strongly encouraged to attend either the scheduled Photo Day or the designated Make-Up Day. These dates are communicated to the organization in advance and are intended to accommodate the vast majority of scheduling conflicts. Please note that individual studio make-up sessions are not available for team photography programs. Once the organization's scheduled Photo Day and Make-Up Day have concluded, additional photography sessions will not be offered for missed team photo appointments.
Studio Return Policy
Return & Refund PolicyAt Perfect Motion Photography, we take pride in providing high-quality photography products and services. Because many of our products are custom-made and personalized specifically for each customer, please review our return and refund policy carefully before placing your order.
General Return Policy
Unless a return is the result of an error made by Perfect Motion Photography, all approved refunds are subject to a $5.95 processing fee. This fee covers administrative, payment processing, and order handling costs and will be deducted from the refund amount.If an order is incorrect due to an error on the part of Perfect Motion Photography, the processing fee will be waived, and we will work promptly to correct the issue.
Digital Files
All sales of digital files and digital downloads are final. Due to the nature of digital delivery, digital files cannot be returned, exchanged, or refunded once they have been delivered via email or made available for download. Customers are encouraged to verify their selections carefully before completing their purchase.
All Items including Prints, Vinyl Banners and Specialty Items
Once production or printing has begun, these items are non-refundable and cannot be canceled, returned, or exchanged. Customers are responsible for reviewing all images, names, spellings, and selections before submitting their order.If shipping damage is evident and PMP is notified within a reasonable period of time following delivery, a refund or replacement will be processed.
Order Accuracy
Customers are responsible for reviewing all order details, including product selections, quantities, image choices, personalization information, and shipping information prior to submitting an order. Perfect Motion Photography is not responsible for errors resulting from information provided incorrectly by the customer.
Questions
If you have any questions regarding a product, customization option, or order before making a purchase, we encourage you to contact us. We are happy to assist you in making the best selection and ensuring your order meets your expectations.
